Terms of Service

These Terms of Service govern your access to and use of Resinaro's website and services (the Services). By using the Services you accept and agree to these Terms. They form a binding agreement between you and Resinaro in relation to the Services described on this site.

Services are delivered professionally and confidentially. Where Resinaro introduces third parties (for example legal advisers, translators, or identity providers), such introductions are only introductions: Resinaro does not control third party standards and is not responsible for their performance.

You represent that you are able to enter into a contract and that any information you provide is accurate and up to date. You agree to provide all information reasonably required to deliver the requested service and to use the Services for lawful purposes only.

When a fee applies we will make the fee clear before you confirm booking. Payment is required in advance unless otherwise agreed in writing. We use reputable third party payment processors to handle card payments; Resinaro does not store full payment card details.

If a Service is fully delivered or work has started, refunds may be reduced to reflect work already completed. If Resinaro fails to deliver an agreed service due to our error, we will offer a remedy which may include a refund or a credit toward other Services. Specific refund terms will be set out at the point of sale or in the booking confirmation.

Resinaro is committed to the safety and welfare of service users. If any member of our team believes someone may be at risk of harm, abuse or exploitation we may make a safeguarding referral to relevant statutory agencies in line with applicable guidance. We will take reasonable steps to protect personal data in these circumstances while prioritising safety. To report a safeguarding concern contact resinaro@proton.me.

We treat personal information as confidential and process personal data in accordance with our Privacy Policy. By using the Services you consent to the collection, storage and use of your personal data as described in the Privacy Policy.

Resinaro provides guidance and support but cannot guarantee outcomes which depend on third parties, including government departments and consular offices. To the fullest extent permitted by law, Resinaro will not be liable for indirect, special or consequential losses arising from your use of the Services. Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraud.

If you are unhappy with a part of our service contact resinaro@proton.me. We aim to acknowledge complaints within three business days and to resolve them promptly. Where a dispute cannot be resolved informally the matter may be referred to mediation or the courts as set out in these Terms.

We may update these Terms from time to time. We will post the revised Terms on this page and update the last updated date accordingly. Where we make material changes we will attempt to notify users; in some cases re-acceptance may be required.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, save where mandatory laws require otherwise.