Cookies Policy

Last updated: January 2025. This page explains the cookies we use, why we use them and how you can manage your preferences.

Resinaro uses cookies and similar technologies to provide a secure, personalised and reliable service to our customers. We operate to the highest standards of compliance and transparency. This policy explains the categories of cookies we use, the legal basis for using them, how long they persist and how you can control them.

For details about how we process personal data generally, see our Privacy Policy.

Purpose & legal basis

We use cookies for four main purposes:

  1. Essential operation — cookies required to operate the site, keep your session secure and allow you to use features such as forms and account areas. These cookies are strictly necessary and do not require consent.
  2. Performance and analytics — cookies that help us understand how visitors use our site so we can improve performance and user experience. Where required by law we rely on your consent or perform a legitimate interest assessment.
  3. Functionality — cookies that remember preferences such as language or display settings so the site remembers your choices.
  4. Marketing and advertising — cookies used by us or third parties to show relevant offers and measure campaign performance; these are only used with your consent where required.

Cookies we commonly use

CategoryCookie / ExamplePurposeRetention
Essentialsessionid, csrf_tokenKeep you logged in, protect against cross-site request forgery and enable core functionality.Session or up to 24 hours
Analytics_ga, _gid, _gat, gaclientMeasure visits, pages viewed and performance to improve the site. Data is aggregated and pseudonymised.From 24 hours to 2 years
Functionalitylanguage, theme, cookieconsent_statusRemember user preferences such as interface language and cookie consent choices.30 days to 1 year
Marketing_fbp, fr, IDE, test_cookieDeliver personalised adverts and measure campaign effectiveness (set by advertising networks).30 days to 2 years

Note: Exact cookie names and retention periods may change. Where cookies are set by third parties we list the provider and a link to their cookie policy in the "Third-party cookies" section below.

Third-party cookies and service providers

We use a small number of trusted third-party services to deliver analytics, payments and advertising. These providers set cookies on our site under their own privacy policies. Examples include:

  • Google Analytics — analytics provider. See Google's cookie and privacy documentation on its website for details and opt-out options.
  • Payment providers — providers such as Stripe or other partners may set cookies to enable secure payments and fraud prevention.
  • Advertising networks — where we show personalised ads, partners may set cookies to measure performance. You can opt out using industry-standard tools such as the Network Advertising Initiative and your browser controls.

Data retention and handling

We retain cookie-related data only for as long as it is needed to fulfil the purpose described above or to comply with legal obligations. Where cookies store identifiers that may be considered personal data, we treat that data in line with our Privacy Policy and with applicable data protection law.

How to manage and withdraw consent

You have choices about cookies:

  • Cookie settings on this site — open the cookie settings control in the footer or use the cookie preferences control to accept or decline non-essential cookies.
  • Browser controls — modern browsers allow you to block or delete cookies. Check the help pages for your browser (Chrome, Edge, Firefox, Safari) for step-by-step instructions.
  • Third-party opt-out — follow vendor opt-out links (for example Google Analytics opt-out browser add-on) or use industry opt-out mechanisms.

Security and responsible use

Resinaro treats customer privacy and data security as priority business obligations. We ensure that:

  • Third-party providers are selected on security, privacy and trust criteria.
  • We limit cookie lifetimes to the minimum necessary for each purpose.
  • Access to any data derived from cookies is strictly controlled and logged as part of our internal compliance controls.

Contact and complaints

If you have questions about this policy, want to withdraw consent or raise a privacy concern please contact our Data Protection Officer at:

Email: resinaro@proton.me

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with applicable law.

Useful links

Need help understanding how cookies affect your account or privacy? Our team can help you review settings and opt-outs.

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Cookies Policy — Resinaro