Service for Italians and migrants in the UK
Housing guidance & tenant support in the UK
Rental scam checks, tenant action plans for repairs/deposits/eviction and council housing navigation. Italian & English support with internal AI tools, always reviewed by a real person.
Built for people who don't know the UK rules well and want to avoid scams, losing their deposit or ending up without a home.
You can write to us in Italian 🇮🇹 or English 🇬🇧.
Choose the type of help you need
1. Rental Scam & Listing Check
Best if you are searching for a room or flat and want to know if a listing looks safe before sending money.
- You send 1–3 adverts (links and screenshots, including WhatsApp/Facebook/SpareRoom).
- We run structured checks: price too low, reused photos, unregistered agent, suspicious payment requests.
- You receive a short risk report (Safe / Needs Caution / High Risk) with questions to ask and what NOT to do before paying.
Ideal before paying any holding deposit or trying to secure a room from abroad.
2. Tenant Action Plan (repairs, deposits, eviction)
Best if you already rent in the UK and have problems with repairs, mould, deposit disputes or eviction threats.
- We turn your story and documents into a clear timeline of events.
- You get a personalised action plan for the next 30 days with concrete steps and priorities.
- We draft up to 2–3 letters/emails you can send to your landlord, agent or council.
We don’t replace a lawyer, but we help you organise your case and communicate clearly and firmly.
3. Council Housing & Homelessness Navigation
Best for serious situations: risk of homelessness, children involved, domestic abuse, or needing help from the council.
- We explain in simple language what the council can and cannot do in your situation.
- We help you build a ‘case pack’: written statement, evidence list and key points to highlight.
- We signpost specialist charities and, where possible, legal aid services.
For especially complex cases we may suggest a follow-up session or directing you to local ongoing services.
How our AI + human support works
- You fill in the housing form (in Italian or English) and upload any documents/listings.
- We use internal AI tools to structure your information, highlight risks and draft an initial plan and letters.
- A real person reviews everything, adapts it to your case and sends you the final pack by email.
We never send AI-only documents: every report and letter is checked by a human before it reaches you.
Who this service is for
- Italians and other migrants renting or looking to rent in the UK.
- Anyone unsure whether a landlord, agent or listing can be trusted.
- Tenants dealing with mould, disrepair, unsafe conditions or withheld deposits.
- Families or individuals facing serious housing difficulties and needing help with the council.
What you should prepare
- Passport or national ID.
- Proof of UK address where available (bank statement, tenancy agreement, council tax letter).
- Payslips or proof of income if relevant to affordability or council assessments.
- Links and screenshots for listings you want checked, or emails/messages from your landlord/agent.
- Any letters from the council or other agencies about your housing situation.
What we can’t do (and what we do instead)
- We are not a law firm or immigration adviser: we don’t represent you in court or give formal legal advice.
- We cannot guarantee decisions made by landlords, agents or councils.
- We can help you understand options, organise evidence and communicate clearly and firmly with letters, emails and action plans.
- Where legal representation is needed, we signpost to Citizens Advice, Shelter, law centres and legal aid services.
Client stories
“Resinaro checked a listing in London and saved me from a very convincing scam. Now I use their checklist for every new advert.” — Alessio
“They helped me write everything for the council — timeline, evidence and a clear letter. The housing officer finally understood our situation.” — Giulia